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- Inbound Phone Services
Inbound Services provide your customers with a convenient and cost effective way to communicate with your business. Customers' calls from fixed line phones are either toll free, using 1800 numbers or charged at local rates through the use of 13 or 1300 services, which encourages them to stay in touch and improves your levels of customer service.
Choose from one or more of the Inbound Service options to provide a solution that best suits your organisation. In addition, Inbound Number Portability is now available in Australia, that enables you to choose your preferred provider for Local rate 13/1300 or Freephone 1800 services and retain your existing inbound number.
Our intelligent call routing technology ensures every call is directed to the appropriate destination, every time. Calls are automatically routed to answering centres based on criteria that you specify, such as the time of day, day of the week, or public holidays and similar events. This streamlines your call management and ensures your resources are effectively utilised.
